Thank you for shopping with us. We work with trusted logistics partners to ensure reliable delivery for all orders. We are committed to delivering your order as quickly and safely as possible.

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

During high demand periods, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• Canada & United States: 7–12 business days
  
• International: 10–20 business days

Please note that these are estimated delivery times and may vary depending on your location and external factors.

Shipping Fees

• Standard shipping rates are calculated at checkout
• Free shipping may be offered during promotions

Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.

Delays & External Factors

Shipping times may be affected by:

• Customs clearance
• Weather conditions
• Carrier delays

We are not responsible for delays caused by external factors once the package has been shipped.

Incorrect Address

Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but not received, please contact the carrier first.

If you still need assistance, feel free to contact us and we will do our best to help.

Contact Us

If you have any questions about shipping, please contact us at urbanpup26@gmail.com.